Bundles, lace pieces, clip ins, tape ins etc all require 5 - 10 business days for processing as each item is thoroughly inspected for quality, especially if you add on Jet black dye processing. All wigs are made to order. Please allow 7 - 14 business days for unit construction and inspection before shipping. Orders are shipped Monday - Saturday after processing. We ship via USPS with the option of priority (2 day shipping) and Expedited (overnight) We reccomend that you order hair at least 1 month before an important event to allow for processing, shipping and install.
Bundles and lace peices are eliigible for a partial refund. Cancelling within the first 24 hours = 90% refund (10% to cover merchant processing fees) 25 - 72 hours = a 50% refund to Made to order items are not eligible for refunds or exhanges. This includes custom units, clips in, ponytails, tape ins and and anything purchased with Jet black color processing.